Privacy Policy
1. Introduction
Alqvemy respects the privacy of its users and customers and recognizes the importance of protecting the information it collects about them. We have established procedures that ensure the responsible handling of your personal data.
This privacy policy explains who we are, how we collect, share, and process personal data, and how you can exercise your privacy rights.
Alqvemy uses information derived from your interactions with us and third parties to help us achieve our goal of providing the highest quality products and services.
For users and customers located in the EU or EEA, reference is made to the relevant articles of the General Data Protection Regulation (EU) 2016/679 (“GDPR”).
Note about minors : Our services are not directed to children under the age of 14. We do not knowingly collect information from minors. If we discover that information has been collected without the consent of a legal guardian, it will be deleted immediately.
2. Who is responsible for the processing of your personal data?
ALQVEMY GEMS SL , with CIF [Tax ID pending inclusion], is the data controller of your personal data, determining the purposes and means of processing. You can contact us to exercise your rights or ask any questions related to privacy:
Contact details of the data controller:
ALQVEMY GEMS SL
Ronda Guglielmo Marconi, Building A, Basement
46980 Paterna Technology Park, Valencia, Spain
Email : info@alqvemy.com
We currently do not have a designated Data Protection Officer. Any inquiries will be handled by our internal Privacy Officer.
3. Processing of your personal data
All of our activities are based on strict ethical principles and legal requirements, and we are committed to protecting the privacy of all customers and users of our websites. For this reason, the way we collect and store information, including personal data, depends on how our website and related services are used. We do not collect any sensitive personal data about you.
Below, you can read about the different processing activities that Alqvemy may perform using your personal data.
3.1 Data collection through your interaction with us
Various technologies may be used on our websites, emails, and advertising services to improve them, make them more efficient and secure, and enhance your user experience. These technologies may involve the automatic collection of personal data by us or by third parties on our behalf (cookies, retargeting, analytics, etc.).
Social Login :
Our website allows authentication via social media accounts. If you choose to use this option, the social media provider will share certain information with us to complete your login. This feature is optional. If you prefer to avoid data sharing, you can create an account directly using your email address.
Additionally, some social networks may collect information about your use of the site for campaign measurement and audience segmentation purposes. For more information, please consult the privacy policy of each social network.
3.2 Customer satisfaction surveys
We may invite you to participate in surveys to improve our services. These surveys are voluntary, and the data collected may include your rating, comments, IP address, purchase history, or interaction with our team.
3.3 Direct marketing
With your consent, we may send you promotional communications and newsletters. You may withdraw your consent at any time, without affecting the lawfulness of processing based on prior consent.
3.4 Alqvemy Club account management
When you register for the Alqvemy Club, your personal data will be processed to manage your account, wish lists, preferences, order history, and other associated benefits. This processing is necessary to provide you with the service.
3.5 Your order and customer service
We will process your personal data to process your purchase, respond to your requests, and provide you with appropriate support. Providing this data is necessary to fulfill the purchase agreement.
4. Cookie notice
When you visit our site, we set our own and third-party cookies to manage functionality, analytics, personalization, and advertising. You can manage your preferences using the cookie consent tool in the website footer.
5. With whom will your personal data be shared?
We share your data with service providers who act as data processors under contract. If any of these providers are located outside the EU/EEA, measures such as Standard Contractual Clauses or adequacy decisions from the European Commission apply.
We may also share your data with authorities when required by law or in dispute resolution procedures, including the European Commission's online dispute resolution platform.
6. Storage of your personal data
We only retain your data for as long as strictly necessary for the purposes described, unless legally required. For guidance:
- Alqvemy Club account details: 5 years since last interaction.
- Newsletter subscription: 24 months of inactivity.
- Orders: 5 years from last purchase.
- Web interactions (cookies): 24 months from collection.
After these periods have elapsed, the data will be deleted or anonymized for statistical purposes.
7. Claims
You can lodge a complaint with the competent data protection authority:
Spanish Data Protection Agency (AEPD)
C/ Jorge Juan, 6 – 28001 Madrid
Tel: 900 293 183
8. Changes to this privacy policy
Alqvemy periodically reviews this policy to keep it up-to-date and in compliance with current legislation. Any changes will be posted on this page, and in the event of significant changes, we will notify you by email.
Last updated : May 31, 2025